Phone Systems for
Hospitality

Create a unique
guest experience
while reducing operating costs

The hospitality landscape is evolving quickly as customers are becoming increasingly demanding and every interaction is an opportunity to build customer loyalty. The iPECS unified communications platform comes with hospitality software to integrate in-house communications for front of house staff, room cleaners et cetera including integration with third-party front of house software for automatic billing and charging of calls to guests.

Thank you to Tom and John for work carried out today at our Hotel. Your prompt response to our request and all the work carried out to ensure our business runs smoothly is very appreciative. Many thanks.

Bron Eifion Country House Hotel.

Communications for all your team.

Communications for all your team

Equipping your staff with the right tools and support to deliver outstanding service will help ensure every interaction with your guests is positive. An iPECS communications solution is part of the answer and feeds the flow of communications between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff.

Communications for all your team.
Tailored guest services and experience.

Tailored guest services
and experience

On the guest room IP Phone, personalize d greeting, multi-language voicemail and content can be delivered such as welcome messages with guest name display, language selection and one touch service keys. Meet-me conferencing calls ideally suited for business travelers. Baby listening for those traveling with children.

Tools for your reservation team.

Tools for your reservation team

Minimise customer waiting times and increase hotel marketing activities using iPECS call centre applications. Provide personalised service or customised marketing promotions for guests by integrating telephony into your hotel CRM, PMS or sales database.

Tools for your reservation team.
Better customer interaction and guest services.

Better customer interaction
and guest services

Prioritise calls from preferred guests or from the concierge floor. Offer appropriate messages or property advertising for guests on hold. Ensure your team is providing great service and rapid response times by monitoring calls and queues and reviewing statistical reports.

Increase your revenue streams.

Increase your revenue streams

iPECS can support your efforts to increase revenue by helping you to engage each and every customer and each and every member of your team. Through enhanced communication services every guest can easily access services and capture information that helps you increase guest billing. Through iPECS advanced call handling you can also ensure you capture every opportunity to win business from incoming calls and opportunities generated through your website.

Increase your revenue streams.
Digitel can provide whatever you need!

Find out how we can help you

An account manager will contact you for a personalised assessment of your communication needs.

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