System Maintenance

While all systems installed by Digitel are designed to require minimum service, all systems will occasionally require support.

Digitel maintains teams of qualified technicians, located regionally throughout the U.K. A complete stock of replacement parts and equipment are a part of each facility; ensuring rapid restoration of your communications systems should it be required.

Report a Fault on your system by clicking here.

Digitel Service technicians use state of the art equipment such as remote programming and diagnostics. This equipment allows technicians to remotely monitor systems, detecting faults before our customers are even aware they exist.

As with the systems we design and install, the service and maintenance support provided by Digitel is designed to meet the varying needs of our customers, from small businesses to large corporations.

Our technicians are regularly updated on the latest advances in equipment, standards and practices. As a result they can reliably service any system whether installed yesterday or years ago.

Our commitment to the highest possible standards of installation, customer service and maintenance gives our customers:

  • Manufacturer trained engineers.
  • Professionally installed equipment and materials.
  • Qualified technicians.
  • Software upgrades for phone system applications.
  • Approved equipment, Standards and Practices.
  • Service calls answered 24 hours a day.
  • All spare parts available locally.
  • Engineering support direct from Digitel's centralised Technical Assistance Centre.
  • Maintenance over the web via Remote Access.

The size and complexity of our customers needs vary, so we provide a wide range of service options. Each gives outstanding Quality of Service and Total Customer Care, which is why so many businesses select Digitel to be their service provider.

  • Option 1: Monday to Friday (excluding public holidays) 9 am to 5 pm.
  • Option 2: Monday to Saturday (including public holidays) 9 am to 5 pm.
  • Option 3: Seven days a week, 365 days a year, 24 hours a day (including public holidays).

Just choose the option that best meets your needs, and be assured of fast, responsive service support.